FAQ

Frequently Asked Questions




BONNÂGE Experience

1How long will it take for my Bonnâge box to ship?
We typically ship our boxes within 1-3 business days. However, order fulfillment times may vary depending on the quantity of boxes ordered. If for any reason your box(es) cannot ship within 1-3 business days, your Bonnâge Concierge will be in contact with you immediately with alternative selections.
2How are the boxes shipped?
One of the main goals of Bonnâge is to ensure that your gift recipient experiences a sense WOW as soon as they open the shipping box! Instead of using traditional packing peanuts and bubble wrap that can create excess waste, we have developed a unique inner-holding system for our gift boxes to fit securely inside a shipping box with minimum packaging materials. This ensures that we do not compromise the gift's first impression and your package still arrives safely. Additionally, our beautiful bow will still look fresh and full upon arrival!
3Can my order be rushed?
Yes, please contact Bonnâge Concierge for gift expediting information.
4Can I include personal note?
Of course! All of our gift boxes include the complimentary option to include a handwritten, personalized note.
5Can I request a specific delivery date?
Yes, simply include notes in your order of the date you would like to the gift be delivered and we will ensure your request is honored. If you have already placed your order, please contact Bonnâge Concierge directly.
6Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
7What is the Bonnâge return policy?
The recipient can return the unwanted gift for a full refund. The gift will then be donated to a local charity.
8Does Bonnâge offer custom gifts?
Absolutely! Our Bonnâge Concierge can accommodate requests such as champagne with fresh raspberries, fresh cut roses, or your recipient's favorite brand of chocolate. Contact our Bonnâge Concierge Service today to discuss your personalized gift.
9What are the sizes of the boxes?
Small Box: 7" x 10" x 5"
Medium Box: 15" x 15" x 5.5"
Large Box: 19" x 16" x 6"
Please note: some of the higher-valued gifts, like our signature Bonnâge package, is shipped in multiple boxes
10Why does every gift come with the signature brownies?
The Fairytale Brownies included in each Bonnâge gift offer an edible element to a collection of otherwise long lasting gifts, and the individual packaging of each brownie allows them to stay fresh upon arrival to the recipient. Since 2001, Fairytale Brownies has partnered with KaBOOM!, a national non-profit dedicated to helping build playspaces for children all across the US and have helped raise over $300,000 towards this organization
11How do you keep your brownies fresh?
All of our brownies are specialty ordered, carefully stored in a cool environment, and individually packaged to ensure quality and freshness with every Bonnâge box!

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